Our Warranty
Our Warranty
Our Warranty
Every watch sold by Swiss Horology is backed by our 12-month mechanical warranty and full authenticity guarantee — because trust is everything.
What's covered
Every watch sold by Swiss Horology comes with a 12-month mechanical warranty from the date of purchase. This covers defects in the movement and mechanical components that arise under normal use.
In addition, we provide a full authenticity guarantee — if any watch sold by us is determined to not be genuine, we will refund the full purchase price, no questions asked.
Duration
12 months from date of purchase
Coverage
Mechanical defects under normal use
Authenticity Guarantee
Full refund if not genuine — no questions asked
Service Provider
Swiss Horology in-house specialists, London
Covered under warranty
- Mechanical defects in the movement arising under normal use
- Complications ceasing to function correctly
- Automatic winding mechanism failure
- Any defect that was not disclosed at the time of sale
Not covered under warranty
- Damage caused by impact, dropping, or mishandling
- Water damage
- Damage caused by unauthorised servicing or tampering
- Normal wear — scratches to case, crystal, or bracelet
- Battery replacement (quartz watches)
- Straps and bracelets
How to make a claim
If you believe your watch has developed a fault covered under warranty, contact us as soon as possible — do not attempt to have the watch serviced by a third party, as this will void the warranty.
- Email us at info@swisshorology.co.uk or message us on WhatsApp describing the fault.
- We will arrange for the watch to be assessed at our London office.
- We will confirm whether the fault is covered under warranty and the proposed remedy.
- All repairs under warranty are carried out at no charge to you.
For complex movement work the repair may take longer — we will keep you informed throughout.
Frequently asked questions
Does the warranty transfer if I sell the watch?
The warranty is non-transferable. It applies only to the original purchaser from Swiss Horology.
What if my watch was serviced before purchase?
Where a watch has been recently serviced by us or on our behalf, we will note this in the listing. This does not change or extend the 12-month warranty period.
What happens if the fault cannot be repaired?
In the rare case that a fault cannot be rectified, we will offer you a full replacement of equivalent value or a full refund at your discretion.
Does my manufacturer warranty still apply?
Some watches may still carry a valid manufacturer warranty. Where this is the case, it will be listed in the product description. The Swiss Horology warranty is separate from and in addition to any remaining manufacturer warranty.